Once payment is made the test kit is dispatched next business day delivery to roadside addresses by Australia Post overnight express within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Note: if you elect to use this service, the agreement is between you and Australia Post, and Lab Test Direct takes no responsibility for any lost or damaged items due to the use of this service. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Please note if your sample has been sent back to the nominated lab for testing then no refunds will apply. A cancellation fee of $30.00 will apply if the test kits have already been dispatched.