Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All shipping fees are built in to the purchase price so there are no hidden fees. The price you see is the price you will be charged.

Which payment methods are accepted in the Online Shop?

Our payment gateway is through PayPal. Within this gateway you may choose to pay via credit card. The following cards are accepted:

Visa, MasterCard & AMEX

How long will delivery take?

Generally orders are dispatched within 1-2 business days. Postage via Australia post can take a further 1-2 business days.

How secure is shopping in the Online Shop? Is my data protected?

Your information is managed in accordance with the Australian Privacy Principles (APP) using the latest encryption technologies. We are committed to protecting your personal information and only share your data with our medical professionals who review your results within our platform. 

What exactly happens after ordering?

After your order is placed we then liaise directly with our partner labs around the world to advise them of an order. From here you will receive an email confirmation stating your order has been received then following a email with tracking details of your test kit that has been dispatched.

Do I receive an invoice for my order?

Yes you will receive an electronic invoice as well as receipt. 

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